Maureen McQuestion is the Director, IRT Customer Service Center at California State University, Sacramento. Maureen built an IT Service Center grounded in the ITIL framework. California State University, Sacramento is a vibrant metropolitan university that is among the largest campuses in the California State University system. CSUS enrolls a multicultural student body of 28,000. Her prior position was Chief Information Officer, California State University, Channel Islands from 2005-2008. She has also worked at Cleveland State University from 00-05 , Boston College and the University of Washington in Seattle. Maureen is a Ph.D. candidate in Public Administration at the Maxine Goodman Levin College of Urban Affairs at Cleveland State University. Her research interests include public sector technologies, ethics, and education policy. She received a Master's degree in Urban Studies at Cleveland State University and Bachelor's degree in Social Science from California State University, Sacramento.