Gladys M. Mercier is the Director of the Software Management program at Carnegie Mellon Silicon Valley and a certified Project Management Professional (PMP). Gladys has 12 years of software engineering experience with a focus on industrial automation systems for steel manufacturing. She has served in the roles of developer, designer/architect, tester, trainer, team lead and project manager. She has developed and taught software project management courses, been a teaching mentor, and developed repeatable mentoring processes.
Ms. Mercier earned her bachelor's degree in computer science from the University of Pittsburgh and both her M.S. in software engineering as well as her M.B.A. from Carnegie Mellon University.