Service Express Presents: What Does Your Culture Say About Your Company?

Join us as we explore the ever-changing and evolving needs of personal and professional lives. We’ll learn how leaders strengthen their teams, despite modern challenges, to retain and attract talent.

Featured Speaker(s)

Lauren Tuppeny is a Senior Account Executive with Service Express.

She has been a professional salesperson and leader for her entire career covering travel, insurance and IT industries. After graduating from Southern Connecticut State University in 2012, Lauren spent the first 6 years of her career working for a Fortune 100 company in sales and leadership roles. Lauren is an advocate of women in leadership and volunteers her time in various outreach and mentorship programs.

Ron Alvesteffer is Chief Executive Officer at Service Express.

Ron joined Service Express in 1997 as the company's first manager-three years later he was promoted from Sales Manager to Vice President of Sales before becoming Service Express's President and CEO. Under his leadership, Service Express has averaged double-digit revenue growth year over year and has expanded the geographic footprint nationally. Ron Alvesteffer has also helped Service Express define its market and create a unique performance-driven culture for employees. Service Express's Core Value "to work with our employees to help them achieve their personal, professional and financial goals" creates opportunities for employee achievement and has led to outstanding individual and team performances resulting in individual and company success. Ron is a member of World 50, a private community for CEOs and C-level executives at highly respected organizations to discover better ideas, share valuable experiences, and build relationships that make a lasting impact.

Tara Bucchi is Executive Director at Enterprise Technology Shared Services, CVS Health.

Tara's career began at Aetna in 2005 as part of the Information Technology Leadership Development Program. Her experience over the past 15 years spans multiple IT disciplines including release management, development, program management/PMO, quality assurance, IT governance, security, and infrastructure.
One of Tara's major accomplishments was leading the integration with CVS Health for infrastructure, the largest health insurance M&A deal in history. In her current role, she is the head of Shared Services and Chief of Staff to the SVP of Enterprise Technology Services, delivering best-in-class services across IT. Her diverse set of experiences has positioned her to successfully run the business of Infrastructure. This includes driving the strategy for IT service management and self-service solutions as the platform owner of Service Now, ensuring compliance and risk reduction through audit and vulnerability management, mergers & acquisitions, planning, infrastructure portfolio management, financial management, and asset management. Tara assists in driving the talent strategy for the IT organization and strives to promote a culture of inclusion with the aim of eliminating barriers and helping others achieve their goals.

Tara is a dedicated advocate for programs that support girls in STEM. She is the chair of Women in Technology at CVS Health, a Hartford network director for Women in Technology International (WITI) and is on the Board of Directors for the Petit Family Foundation. Tara received Bachelors' degrees in both Information Science and Technology and Criminal Justice from the University at Albany in 2004.

Subha Elumalai is the CIO of Middle and Large Commercial(MLC) and leader for Agile Center of Enablement at The Hartford.

She has been with The Hartford for more than a decade. Prior to MLC, Subha has experience in Group Benefits & Specialty Commercial.

Subha is an Electronics and Communication Engineer who grew up in India. She started her career as a Software Engineer and played a variety of roles across Software Development, Architecture, Program Delivery, IT Operations. Subha has traveled across the US, Australia, Singapore and Europe. Prior to joining The Hartford Subha worked at GE and Satyam.

Subha is passionate about D&I, Women in Technology. Subha enjoys cooking, gardening, traveling, and reading.

Rina Leonard Sr. Director, Global Business Systems, Otis Elevator

Rina leads the Global Business Systems organization, including ERP, CRM, shared services and key corporate systems supporting Finance, Treasury, HR, Operations, Supply Chain, Quality, Legal and Communications. She led the Otis corporate application strategy during stand up of an independent Otis in 2020. Rina formed and leads a new functional organization built on expanded digital capabilities, including intelligent automation (RPA), platform and integration tools and Scaled Agile practitioners. In addition, she is a sponsor of the Women in Technology employee engagement team at Otis.

Rina has over 25 years of IT experience, primarily from UTC Aerospace Systems, where she served as Director, Business Applications, leading the Engineering, Operations, Supply Chain, Customer Service, and Enterprise Reporting initiatives inside of the Digital Technology organization.

Rina holds a bachelor's degree in Journalism from Boston University, and a master's in Business Management from Rensselaer Polytechnic Institute.
She serves on the board of directors for IngenuityNE, an organization operating FIRST Robotic programs across New England and providing STEM experiences to young people through team competitions.

Gretchen Murphy is Service Express's Chief Human Resources Officer.

Since 2012, Gretchen has helped foster strong relationships throughout the organization and has transitioned Service Express' HR department from a small-company grassroots effort to a "Hire to Retire" talent management operation. She leads the Talent Acquisition, Learning & Development and HR General teams which includes compensation/Payroll, Benefits, Employee Engagement and Employee Relations roles. Gretchen serves on the HR Advisory Committee at the YWCA, the HR Advisory Board for Grand ValleyState University's Seidman College of Business and is an adjunct professor of HR at GVSU.

Meeting Notes

WITI Hartford strives to provide content-rich programs and a comfortable socially friendly networking environment.

If you or your company wish to host or sponsor an event, please contact WITI @ 818-788-9484 or visit for more information.