Become a Member

World Class IT Service

On the surface, one would not think there were many lessons surgical implant giant Stryker Orthopaedics could glean from a luxury hotel chain. But as VP of IT Brian Lurie learned after attending a Ritz Carlton customer service training session, his company must also place the same premium on customer service, whether it means providing a refund on the spot or flying across the country to provide critical tech support. Lurie talks about his company�s effort to provide superior service to both internal and external customers by consistently exceeding expectations. He also shares his strategy for marketing IT to the business and encourages IT leaders to build customer loyalty by addressing problems promptly and well.

Featured Speaker(s)

For the past 12 years, Brian R. Lurie has served as Vice President, Information Technology at Stryker Orthopaedics, the largest operating division of the Stryker Corporation with more than $6.5 Billion in annual sales. Lurie provides worldwide IT leadership for Stryker Orthopedics� four international manufacturing facilities and 140+ branch and agency distribution locations. Lurie�s teams are responsible for all computer and communications requirements and has a core focus on customer satisfaction and response. In addition, Lurie is a founding member of Stryker�s Business Technology Council, a cross-divisional Stryker entity. Lurie has more than 25 years of increasing experience in the field of information technology. He has received many accolades including the CIO Leadership Networks 2008 Top 10 Leaders & Innovators Award and Premier 100 Computerworld Magazine 2009. He is a Charter Board Member on the Temple University Computer and Information Sciences Advisory Board. He is also a technology guest speaker at the University of Pennsylvania and Columbia University. Lurie received a Bachelor of Arts degree in Computer and Information Sciences from Temple University and conducted post-graduate work at The University of Pennsylvania, Harvard University, and Gallup�s Leadership Academy.