Featured Speaker(s)

SPEAKER: Susan Nash, Em-Power
EM-Power, Inc. (www.em-power.com)

Bio of Susan Nash:

Susan Nash is author of six books, including Be a Successful Consultant, Turning Team Performance Inside Out, Teamwork from the Inside Out Field Book (with Courtney Bolin), Delighting your Customers, Deliver Outstanding Customer Service, and Dating, Mating and Relating. She has run her own consulting business, EM-Power, Inc for over ten years. Susan is an energetic, fun facilitator who combines theoretical models with proven skills and techniques, to enable maximum learning and retention.

Susan Nash is owner of EM-Power, a consulting firm which provides organizational development and training services to help businesses raise effectiveness through optimization of its people resources. EM-Power has been in business for over eight years and currently revenues exceed one million dollars working with a wide range of Fortune 500 organizations. Born in the United Kingdom, Susan Nash graduated from the University of Birmingham in England with a first class honors degree in business.

Susan Nash began her business career in the UK with Time Manager International, a European-based training company specializing in time management and customer service training. In her time with the organization (over seven years) the company grew from five people to 150 and from $250,000 to $20 million, and became Europe's largest training company. Her responsibilities there included establishing and managing the sales support group, being part of the Executive Management team, spearheading the organization's strategic marketing efforts, and finally acting as General Manager for the business unit on the West Coast of the US after moving to the West Coast in January 1987.

: After Susan left TMI in 1990, Susan ran her own consulting business for three years before joining Williams-Sonoma as Director of Training. In this role, she was responsible for the roll out of retail sales training to over 5,000 store members, the development and implementation of a leadership curriculum based on psychological type, and customer service training to all 500 Call Center personnel.

In October 1994, Susan established her own training business, EM-Power to continue to supply a wide range of training services, including extensive work with the Myers Briggs Type Indicator, to over 50 organizations and over 10,000 individuals throughout the USA and Europe. Susan combines practical business management experience with strong facilitation skills to help clients develop training-needs assessments, in-house training curriculum plans, and train-the-trainer programs.

Susan divides her time between southern California and the U.K., where she lives with her family.