December 05, 2016
Facilitation techniques to help you manage three common dysfunctional personalities
As Sherry walked down the hall toward her office, she couldn't stop thinking about her last team meeting. Slamming the office door behind her, she let out an exasperated scream and looked for something to punch. Her team was driving her crazy. She channeled Scarlett O'Hara as she proclaimed, "I will never run a meeting like that again!" Her problem boiled down to four difficult personalities that recurred on her team. These personalities were a cancer, not just infecting the team and its results, but spreading throughout the group and infecting the other team members as well. Sherry needs an antidote, and she needs it now.
Every team relies on its members to follow up on tasks as assigned. When action items aren't resolved in a timely manner, the team ends up in a black hole of meeting déjá vu, where the same unresolved issues are repeatedly brought up, never getting a permanent resolution.
Meeting leaders struggle with team members who don't follow up on action items, thereby slowing down the progress of the team. Worse yet, this negative behavior can undermine the credibility of the meeting leader and spread throughout the rest of the team. Before this happens to you, try a few of these techniques:
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