Conflict Management

Getting along with people also means getting along with people during times of conflict. This workshop will help you to understand what happens in conflict, and introduce you to techniques to reach out and resolve differences where your actions can either defuse or inflame a situation.

Featured Speaker(s)

Lucy Seifert -
Coach, Trainer & Author

Lucy Seifert, trainer and author, works in public, private & charitable sectors, including for ISIS International PLC, Sure Start and the University of Oxford.

Her work includes assertiveness, awkward customers, difficult people, conflict management, bullying at work, feedback, listening skills, public speaking, writing, stress & time management and training trainers. A member of the British Association for Counselling and Mediation UK, Ms. Seifert has written four books on communication and training.

Schedule of Events

18:00 Registration
18:30 Programme begins